Devil-bot Chatbot for Duke

Student Participants

Jacqueline Cruz
Emily Hughes
Brady Kim
Ayoub Mahdar
Mitchell Negus
Maryam Shahid
Edna Zhang

Project Leads

Mark McCahill

Year

2021

Description: 

Chatbots and artificial intelligence (AI) are quickly moving from the category of trendy new customer service tools to the mainstream. A team of students will work with Duke’s Office of Information Technology and other partners across campus to design and develop an AI customer service chat platform for Duke University. The team will meet with Duke stakeholders to explore ideas and define the feature set for the chatbot. The chatbot will have knowledge of a specific domain, such as the University Registrar, Human Resources, or the Career Center, and can be leveraged to triage repetitive customer service interactions and address them before they are escalated to a human. Using a chatbot framework, natural language processing, and machine learning, the chatbot would interact with website visitors by understanding semantics of questions asked and providing meaningful immediate answers.

Watch the team's final presentation on YouTube.

Student Participants: 

Emily

Hughes

Emily Hughes
Major: 
Computer Science, Public Policy
Class: 
Rising Sophomore
Graduation Year: 
2024

I am from Bergenfield, New Jersey. I am interested in majoring in computer science and public policy.

Jacqueline

Cruz

 Jacqueline Cruz
Major: 
Computer Science
Minor: 
Psycology
Class: 
Rising Junior
Graduation Year: 
2023

I'm a junior from San Antonio, TX majoring in Computer Science with a minor in Psychology. In my free time, I enjoy running, learning about AI/ML, and listening to music.  

Edna

Zhang

Edna Zhang
Major: 
Neuroscience
Minor: 
Computer Science, Visual Media Studies
Class: 
Rising Junior
Graduation Year: 
2023

I'm a rising junior from Beijing, China. I intend to major in neuroscience, and minor in computer science and visual media studies. I enjoy kpop dancing in my free time, you can probably find me on stage for homecoming performances.

Brady

Kim

Brady Kim
Major: 
Computer Science, Public Policy
Minor: 
Political Science
Class: 
Rising Sophomore
Graduation Year: 
2024

I am a rising sophomore studying Computer Science and Statistics. I am from Seattle, Washington. Outside of school, I love to play spikeball and other sports, as well as hiking. 

Mitchell

Negus

Mitchell Negus
Major: 
Mechanical Engineering and Materials Science
Class: 
Rising Junior
Graduation Year: 
2023

I'm a rising junior from Chattanooga, TN. I'm majoring in mechanical engineering and intend to minor in computer science. In my free time, I enjoy biking, running, and playing video games.

Ayoub

Mahdar

Ayoub Mahdar
Major: 
Biology
Minor: 
Computer Science
Class: 
Rising Senior
Graduation Year: 
2022

I am an incoming senior. I was born in Morocco and raised in Florida. I started to explore and learn more about the computer science field last year and I aspire now to become a software engineer after graduation. 

Maryam

Shahid

Maryam Shahid
Major: 
Computer Science
Class: 
Rising Junior
Graduation Year: 
2024

Team project manager. I am a Code+ 2020 alum and rising junior studying Computer Science. I am an international student from Pakistan and in my free time, I like to read, play badminton and go hiking. I am excited to join Code+ as a project manager -- it's an amazing program! 

Project Leads: 

Mark

McCahill

Mark McCahill
Department: 
Office of Information Technology
Title: 
IT Consultant