Devil-bot Chatbot for Duke
Chatbots and artificial intelligence (AI) are quickly moving from the category of trendy new customer service tools to the mainstream. A team of students will work with Duke’s Office of Information Technology and other partners across campus to design and develop an AI customer service chat platform for Duke University. The team will meet with Duke stakeholders to explore ideas and define the feature set for the chatbot. The chatbot will have knowledge of a specific domain, such as the University Registrar, Human Resources, or the Career Center, and can be leveraged to triage repetitive customer service interactions and address them before they are escalated to a human. Using a chatbot framework, natural language processing, and machine learning, the chatbot would interact with website visitors by understanding semantics of questions asked and providing meaningful immediate answers.